Refund Policy

Last Updated: June 2026

At EMVEEP Store, we are committed to providing high-quality digital products and professional services. Because many of our offerings involve immediate access to downloadable source code, digital assets, intellectual property, and professional service delivery, refund requests are evaluated differently than physical products.

This Refund Policy explains when refunds may be granted, when they may be denied, and how customers can submit a refund request.

By purchasing products or services through EMVEEP Store, you acknowledge and agree to the terms outlined in this Refund Policy.

Our Refund Philosophy

We believe in fair and reasonable resolutions for both customers and service providers.

If a genuine issue occurs, we encourage customers to contact our support team before initiating disputes or chargebacks. Most situations can be resolved quickly through communication and technical assistance.

Our team reviews each refund request individually and may request additional information before making a decision.

Digital Products & Source Code Downloads

What Is Considered a Digital Product?

Digital products include, but are not limited to:

• Mobile application source code
• Web application source code
• SaaS platform source code
• Website templates
• UI kits
• Design assets
• Documentation packages
• Digital downloads
• ZIP archives
• Software bundles

Because digital products can be copied, stored, and retained after delivery, they are generally treated as non-returnable purchases.

Before Download

If a customer has completed payment but has not downloaded the purchased files, a refund request may be considered under certain circumstances.

Examples include:

• Accidental purchase
• Duplicate order
• Wrong product selected
• Technical delivery failure

Approval remains subject to verification by our support team.

After Download

Once a digital product has been downloaded, refunds are generally not available.

This policy exists because:

• Source code can be copied indefinitely
• Digital assets cannot be physically returned
• Intellectual property has already been delivered

Customers are strongly encouraged to review product descriptions, screenshots, demos, documentation, and licensing information before purchasing.

Exceptions for Downloaded Products

Refunds may still be considered in exceptional situations, including:

Corrupted Files

If downloaded files are corrupted and cannot be repaired or replaced by our team.

Incorrect Product Delivery

If the delivered files do not match the purchased product.

Missing Core Components

If critical components advertised on the product page are missing and cannot be provided.

Non-Functional Package

If a product is substantially unusable due to a verified technical issue that cannot be resolved through support.

In these cases, customers must first allow our support team an opportunity to investigate and attempt resolution.

Product Demo Responsibility

Many products provide:

• Screenshots
• Feature lists
• Documentation
• Live demonstrations

Customers are responsible for evaluating whether a product meets their needs before purchasing.

Refund requests based solely on:

• Personal preference
• Change of mind
• Lack of desired features
• Misunderstanding of functionality

are generally not eligible for refunds.

Professional Services

Professional services are handled differently from downloadable products.

Examples include:

• UI/UX Design
• Mobile Development
• Web Development
• SEO Services
• Marketing Services
• Consulting Services
• Security Audits
• Technical Support Packages

Services Not Yet Started

If a purchased service has not yet begun, customers may request a cancellation and refund.

Approval depends on:

• Work not having started
• No resources being allocated
• No deliverables being produced

Services Already In Progress

If work has already begun, refund eligibility may be reduced or denied depending on:

• Time invested
• Resources utilized
• Deliverables completed
• Project progress

Partial refunds may be considered where appropriate.

Completed Services

Once a service has been delivered substantially according to the agreed scope, refunds are generally not available.

Customers are encouraged to review deliverables and communicate concerns during the project lifecycle.

Recurring Services & Subscriptions

Some services are offered on a recurring basis.

Examples include:

• SEO Management
• Website Maintenance
• Security Monitoring
• Social Media Management
• Marketing Retainers
• Technical Support Plans

Subscription Renewals

Recurring subscriptions automatically renew according to the selected billing cycle.

Customers are responsible for managing their active subscriptions and ensuring cancellation occurs before the next billing date if they no longer wish to continue.

Current Billing Period

Refunds are generally not provided for:

• Active subscription periods
• Partially used service periods
• Time already allocated by service teams

Future Billing Cycles

Customers may cancel future renewals at any time before the next billing date.

Cancellation prevents future charges but does not automatically refund previously processed payments.

Duplicate Charges

We understand that payment processing issues occasionally occur.

Refunds may be granted for verified duplicate transactions involving:

• Identical products
• Identical subscriptions
• Identical billing periods

Customers should contact support as soon as possible and provide:

• Transaction ID
• Stripe receipt
• Order information

Our billing team will investigate and process eligible refunds.

Billing Errors

Refund requests may be approved when caused by verified billing errors.

Examples include:

• Incorrect pricing charged
• Multiple charges for a single order
• System-generated billing mistakes
• Payment processing anomalies

All billing disputes are reviewed individually.

Unauthorized Transactions

If you believe your account was used without authorization, contact us immediately.

Our team may request:

• Identity verification
• Account ownership confirmation
• Transaction details

We reserve the right to investigate suspected fraudulent activity before issuing refunds.

Chargebacks & Payment Disputes

Before opening a Stripe dispute or chargeback, we strongly encourage customers to contact our support team.

Many issues can be resolved more quickly through direct communication.

Initiating a chargeback while continuing to use products, downloads, services, or support resources may result in:

• Account restrictions
• Suspension of downloads
• Service termination
• Loss of support access

Refund Request Process

To submit a refund request:

Step 1

Create a support ticket through our Support Center.

Step 2

Include the following information:

• Full name
• Account email
• Order ID
• Product or service purchased
• Purchase date
• Reason for refund request

Step 3

Attach supporting evidence when applicable.

Examples:

• Screenshots
• Error messages
• Payment receipts
• Technical logs

Step 4

Our team reviews the request and may request additional information.

Step 5

A final decision is communicated through the support ticket.

Refund Review Timeline

Most refund requests are reviewed within a reasonable timeframe after all required information has been received.

Complex investigations may require additional review time.

Customers will receive updates through the ticket system whenever applicable.

Refund Method

Approved refunds are typically issued using the original payment method whenever possible.

For Stripe transactions, refunds are generally processed back through Stripe.

Processing times may vary depending on payment providers and financial institutions.

Refund Eligibility Checklist

Before submitting a refund request, please ensure:

✓ You have your Order ID

✓ You have your payment confirmation

✓ You have reviewed product documentation

✓ You have contacted support for technical issues

✓ You can clearly explain the problem

✓ You have provided supporting evidence where applicable

Providing complete information helps us process requests more efficiently.

Contact Us

If you have questions regarding this Refund Policy or wish to request a refund, please submit a ticket through our Support Center.

Our team is committed to reviewing every request fairly and professionally while protecting both customers and creators who rely on the EMVEEP Store platform.

Thank you for choosing EMVEEP Store.